The Stormhold Team was brought in to evaluate the existing systems and architecture, and to propose a new Content Management System (CMS) that would reduce maintenance costs, resolve critical issues and create a new state-of-the art customer experience.
Telerik Sitefinity was chosen as the platform for the solution. Stormhold provided user experience and user interface guidance following current best practices and Viridian Energy’s established color and font themes. The team designed and developed the enrollment site along with templates that are easy to deploy and edit for business users. Custom widgets were built using responsive design methodologies and optimized for mobile devices to accept enrollments. Usability, ease of use and a fluid registration experience were all in focus for the guided registration process design.
Specific brand rules (such as notifications prior to enrollment initiation, waiting a certain amount of days prior to action, making sure that a brand can consume a new client, third party verification such as credit checks etc.) needed to be considered for the registration screens. Customer communications (such as notifications, welcome kits, terms and conditions acceptance, etc.), also known as fulfillment, were also governed by the enrollment process and the user interface also reflects those requirements.